At Mace, we provide the best possible service for our customers. So if you have a question about any of our products or services, you can contact one of our experts. You can also view our White Papers to find out more.
We’ve put together a list of frequently asked questions, but if you can’t see the answer you’re looking for, or would like to know more, please contact us.
We use equipment from major suppliers who generally provide a five year manufacturer’s warranty. Your system will require regular maintenance checks in order to maintain this warranty and these costs will be clearly set out in our quotation to you.
What are the benefits of an air conditioning system?
A well designed system can provide you and your employees with thermal comfort throughout the year as they can provide heating and cooling. Air conditioners also contain anti-fungus filters so they provide air purification by cleaning and freshening the air in your working environment.
Is air conditioning expensive to run?
An air conditioning unit uses the energy in the air around it and because this air is free it makes the unit very efficient. For every 1kw of electricity that is used to power the air conditioning unit, typically 3-4kw of heating or cooling is generated.
What is air conditioning and how does it work?
The term air conditioning generally relates to cooling but it can also refer to heating or ventilation of your indoor environment. An air conditioning unit is essentially a refrigerator which removes heat from one area, discharging it into another. The unit contains a compressor which drives refrigerant through two coils; one hot and one cold. The warm air in the room is taken into the compressor and passed over the cold coil, which cools and dries it. This cool air is then blown into the room and the hot air is expelled outside.
What are your opening hours?
Our normal office hours are Monday to Friday 7.30am to 5.00pm. All calls received during these hours will be answered by our friendly, highly trained staff at our offices in Burton on Trent.
How do I contact Mace outside of your normal office opening hours?
All calls received outside of our normal office opening hours are diverted by our automated telephone system to our on call engineers.
How will your staff identify themselves?
All our staff carry photo ID, are police and CRB checked and wear Mace uniform. This means you will always know who you are letting into your premises.